RETURNS/REFUND POLICY:
You have 14 days to return your order to receive a refund or replacement according to the policy below. If you wish to return for any reason within 14 days, please email support@lovequotes.help to begin the process. To qualify for this full refund, you must make sure your order is unopened, unused, in perfect sellable condition. All refunds will be subject to a 20% restocking fee. If it does not meet these requirements, we will not accept the return and it will not be refunded. Any refusals of delivery will not be refunded and must follow our return process stated here.
- You will be responsible for any costs associated with returning the item to us such as shipping costs to our US warehouse.
- We are not responsible for the item if the error was made by you or the carrier. Which includes but not limited to, incorrect variants ordered, incorrect address/info at checkout, change of mind.
- To initiate your return, please email support@lovequotes.help with your order #. We will provide additional instructions which includes our warehouse address. All returns must be initiated via email to qualify for a refund. Failure to do so will result in your return being lost or delivered to an incorrect address. Orders shipped back to the address on the shipping label will not qualify for a refund unless confirmed by our returns team via email.
- If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at support@lovequotes.help with a brief description of the problem and video/image of the defect - we will assist you with replacing your product.
- Your refund will be processed as soon as the product is received by our quality assurance team who confirms it fits within our Return Policy. It may take up to 7 business days to show up depending on which bank/service you've used.
- Return requests for orders received and delivered after 14 days will be politely declined. We hope you understand. If 14 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
- If your order has been shipped and is currently in transit, we cannot offer a refund or return.
Exchange Request
We do not accept exchanges at this time.
PROCESSING TIME
The order processing time is 1-3 business day*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
PLEASE NOTE:
- Shipping times are not under our control and cannot be guaranteed.
- Tracking info can take 3-5 business days to update even after your order has already been shipped.
If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
MODIFYING ORDERS
Unfortunately, once your order is placed, we cannot edit it. This is because we aim to process orders as fast as possible so that you can receive it as fast as possible.
MISSING ORDERS
If your order tracking says it was delivered but you cannot find it, please email us at support@lovequotes.help with your order number and confirmation of your shipping address. Please note, if your shipping address does not match the shipping address you used at checkout, we cannot refund or replace your order.
DEFECTIVE ORDERS
If your order was received defective, please send us pictures/videos within 14 days. These problems can happen and are totally normal. We pride ourselves on our quality standards and will do right by you if your item should arrive defective. Please note, defective items only qualify for a replacement. Please see our return policy for more info.